Digital Transformation

Digital Transformation in Malaysia

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In just a few short decades, information technology (IT) has moved from the back office, IDC's 1st Platform, to the front office, the 2nd Platform, and finally, embedded itself into nearly every aspect of people's business and personal lives, fueled by 3rd Platform technologies including mobile, social business, cloud, and big data and analytics (BDA). We're entering an era where the distinction between the technologies and processes that businesses deploy are so tightly linked to their customers and markets that the boundary between the internal operations of the enterprise and its external ecosystem (e.g., customers, markets, competitors, partners, regulators) is rapidly disappearing. Business leaders are challenged to move their enterprises to the next level, that of digital business transformation, employing digital technologies coupled with organizational, operational, and business model innovation to create new ways of operating and growing businesses.